Life Inside: We Build At Twilio
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When you're uncertain about what next steps to take — whether in school or business — knowing someone who can offer advice, present alternative perspectives, and provide reassurance and support is invaluable. That’s the power of mentorship.
As reported by Forbes, many of today's companies — especially at the enterprise level — have noticed the impact of mentorship and are leveraging mentoring to engage, develop and retain talent. In the U.S., for example, you can find mentoring programs at 84% of the Fortune 500. And while mentorship was popular pre-Covid, it may be even more important today in remote-work environments.
Women In Sales: Mentoring at Twilio
Not long ago, two women sales professionals saw an opportunity to make a long-term impact within Twilio by replicating the success of a mentorship program one had experienced earlier in her career.
"In the past 50 years, women have made huge strides in …
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It all started quite by accident
Years ago — when I had far fewer gray hairs — I was working for a small engineering firm, in a small Queensland town in Australia, building Visual Basic applications that interacted with Microsoft Access databases.
Oh, the irony! I'd switched to Linux several years prior because I didn't have a great experience with Windows 95. For example, I'd gotten used to regularly pressing Ctrl-S while typing Uni assignments. Perhaps it was more to do with my computer.
Anyway, I digress. Where was I?
Ah, that's right; one day, the boss approached me and asked: "Do you know what PHP and MySQL are?" All too quickly, I answered, "I used MySQL at Uni, and have heard of PHP". "Great", he responded. "You're it!" "What's that mean, exactly?", I inquired sheepishly.
To cut a long …
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My curiosity has always taken me on some really good learning journeys, but I was often in trouble too, especially in my teens. I would take apart things, just to see how they work – whether an RC car, or a Playstation 2. Although scolded by my parents, I did find an interest – and it was computers.
I still remember writing an HTML file and opening my file in the browser, to see what I could build. I remember the coolest thing I built was a basic calculator. Seeing it work... that feeling got me hooked.
Education Phase
After completing high school, I realized how competitive the Science & Technology field was (and how hard it was to secure a spot at a good University in India). So, I decided to take Computer Networking at St. Lawrence College, Kingston, packed my bags, and moved to Ontario, Canada.
At St. …
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Hola Mundo!
Me llamo Adán Figueroa, y soy de la Ciudad de México. Aquí contaré cómo es que he llegado a ser Developer Evangelist en Twilio. Aprendí a programar en la preparatoria como parte de mi carrera técnica. La razón por la que elegí estudiar programación es un tanto absurda, recuerdo que de niño me impresionó cuando vi Matrix, si Matrix esa película que habla de que la realidad es una simulación hecha por computadoras. En ese momento no entendía mucho sobre eso pero era algo que se veía cool, así que eso me llevó a intentarlo, y cuando hice realmente mi primer programa, me di cuenta que era algo que quería hacer siempre. La emoción de enfrentarse a un reto, buscar una solución y después de muchos intentos verlo funcionar, es muy satisfactoria. Cuando estuve en la escuela superior en el IPN, uno de mis mejores amigos Miguel me …
Hello world!
I’m Adan Figueroa, from Mexico City and in this post I’ll tell you how I became a Developer Evangelist at Twilio. I learned how to code in high school. The reason why I chose to study programming is a little silly. I remember when I was a kid I really got impressed after I watched The Matrix, yes, The Matrix, that movie that suggests that we live in a simulation created by computers. At that moment I didn’t understand too much to be honest, but I thought it was something really cool, and that gave me enough curiosity to try to code. After I wrote my first lines of code I knew that I wanted to do that forever. That feeling of facing a challenge, finding a solution and after several tries seeing how it all works it’s amazing.
When I was in college at the Instituto Politecnico …
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‘What am I doing here?’ I thought, looking over a sea of heads staring at classroom computer screens, none of which even remotely resembled my own. ‘Everyone here is so much smarter than I am. I don’t belong here. I can’t do this.’
Intro to Computer Science: Java I, my very first computer science course at community college, a night class taught by none other than a real software engineer that worked on enterprise applications for the college during regular business hours. I had never met a real software engineer before; in fact, I hadn’t even met an engineer in any capacity before this moment, ever.
No one in my family had even attempted a technical subject like this, nor did they encourage me to do so, yet here I was, taking a computer science course at a college level that I wasn’t even sure I would be able …
#OwlAboutMe is an editorial series spearheaded by the Twilio Employer Brand & Recruitment Marketing team. We highlight our Twilions and how they are "drawing the owl" in their day-to-day roles and pushing the boundaries at Twilio!
Let's meet NJ Potter (She/Her), Manager - Platform Architecture. Read more about her, how she found Twilio through a previous role she worked in, and why a career coach is integral to her development. It's all in our latest #OwlAboutMe employee spotlight.
Tell us about your role! What do you build? How did you land here?
Hey everyone! My name is Njeri Potter, but I go by "NJ." As a Manager - Platform Architecture in the Sales Efficiency department, I design and build sales tools using analytics —specifically Salesforce's CRM Analytics!
My journey to Twilio started when I met my current team as their Customer Success Manager at one of our software providers. I …
Corporate institutions have long approached Pride Month—a time when LGBTQIA+ communities celebrate the freedom to be themselves—as a way to associate their brand as supporters of the movement. Typically this is done by switching the company logo to rainbow colors for 30 days. Although there’s nothing wrong with wanting to show support, the issue with this gimmicky approach is problematic only when a company is not doing the internal work to actually benefit and aid the LGBTQIA+ community.
Pride Month is about celebrating the brilliance, perseverance, and history of the LGBTQIA+ community. From the lens of the corporate world, it’s essential that companies use this time to reflect on whether they are actively doing their part, but also to ensure that they are prioritizing their communities at scale—not just during the month of June.
“Twilio chose not to change our corporate logo on social media for Pride this year (and …
As Twilio continues to grow, opportunities for Twilions to learn new skills, overcome new challenges, and advance their careers are limitless. There are plenty of examples of employees craving new experiences and finding the perfect fit right here at Twilio.
There's no better way to showcase these stories than to ask Twilions who navigated their own remarkable career journeys. Each Twilion featured in this blog series lives the Twilio Magic values, kicking off their career at Twilio in one role and evolving into something entirely different. We thank them for sharing their unique insights into the milestones, support, and learnings they experienced along the way.
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Name: Luke Losin
Role: Lead, Go-To-Market Talent Acquisition
Home Base: Honolulu, Hawaii, United States
FunFact: Luke has two middle names and may or may not be of royal descent.
Ingenuity and resourcefulness have been a hallmark of Luke Losin’s Twilio career since his first day as a sales exec in Silicon Valley.
Today, as the Talent Acquisition Lead for Twilio’s Go-To-Market team, Luke’s mission is to recruit new Twilions. And in the true spirit of a Builder and Owner – key Twilio Magic Values – he also helped pioneer a pilot program for remote work before it became a workplace norm.
At Twilio, Luke has found a way to deliver high performance and contribute to the growth of his whole team while also maintaining a healthy work-life balance.
So Long, Google, Hello Twilio
After a five-year run in sales at Google, Luke began searching for an opportunity to make …