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  • By Ana Cristina Andres Del Valle
    Build a Smart Clienteling Mobile App Using a Bot and Twilio Frontline Smart Clienteling Mobile App Header

    Engaging with customers on their channel of preference is always challenging. Companies often need technical solutions to mediate between employees and the private channels of their customers. Twilio Frontline is a configurable software solution that allows anyone to have an omnichannel professional clienteling application on their mobile devices with minimum coding.

    When a customer wants to reach out to a company, the first step is finding the right person. With Frontline, we can integrate a given logic if our back-end already knows who this person normally speaks with, but wouldn't it be more pleasant to let the application first ask who they want to speak with?

    This blog explains how to integrate a bot that will query customers about the expert they need to address their concerns. We will enhance the initial Frontline setup (see Figure 1) with a bot that will manage the messages as part of a conversation …

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  • By Ana Cristina Andres Del Valle
    Cree Una Aplicación de Mensajería Móvil Inteligente con Twilio Frontline Aplicación de Mensajería Móvil Inteligente

    Interactuar con clientes usando su canal de preferencia siempre es difícil. Las empresas a menudo necesitan soluciones técnicas para mediar entre los empleados y los canales privados de sus clientes. Twilio Frontline es una solución de software configurable que permite que cualquier persona tenga acceso a la mensajería de sus clientes (SMS. WhatsApp) en dispositivos móviles.

    Cuando un cliente quiere comunicarse con una empresa, el primer paso es encontrar a la persona adecuada. Con Frontline, podemos integrar una lógica dada si nuestro back-end ya sabe con quién habla normalmente esta persona, pero ¿no sería más agradable dejar que la aplicación primero pregunte con quién se quiere hablar?

    Este blog explica cómo integrar un bot que preguntará a los clientes con qué experto se necesita conectar. Mejoraremos la configuración inicial de Frontline ( Figura 1) con un bot que administrará los mensajes como parte de una conversación independientemente a la aplicación …

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  • By Nathalia Velez Ryan
    How to Use SMS Services for Customer Engagement sms services.png

    It’s no surprise that Short Message Service (SMS), or text messaging, is becoming a popular communication channel for businesses. It’s a direct line to customers where they spend much of their time—on their phones.

    Text messages have one of the highest open rates of any medium, with consumers opening more than 95% of their messages. This makes your customers’ SMS inboxes one of the best places to engage with them.

    An SMS service allows you to send mass texts, connect individually with customers, and even enable multiparty conversations. You can use texting for SMS marketing, appointment reminders, and customer service interactions.

    Let’s explore how to use SMS services to stay in touch with your customers, including how to start sending texts with Twilio’s SMS APIs.

    Benefits of using SMS for business

    Business text messaging is a highly effective way to connect with your customers. SMS communications have a …

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  • By Vanessa Thompson
    What you Missed from Messaging at SIGNAL 2021 MESSAGING FOR A NEW ERA (1).png

    This blog post contains spoilers announced at SIGNAL, Twilio’s Developer and Customer conference. Watch the session which occured SIGNAL TV on Thursday October 21st, 10:00 PM Pacific or continue reading to hear what developer tools and features were announced.

    Yesterday, we announced Twilio MessagingX, one platform for the next decade of business messaging. We also shipped a ton of new features to power messaging in a trusted ecosystem with more ways to reach consumers than ever. Here’s the rundown of the biggest ships to help you reach more consumers with messaging.

    Engagement in a trusted ecosystem

    From the very beginning, our goal was to deal with the complexity of the carrier and telecommunications ecosystem head-on so that developers could do what they do best – innovate. There is no bigger shift in the US carrier ecosystem than the shift to the US A2P 10DLC routes – and we approached …

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  • By Dave Esber
    Twilio Frontlineがパブリックベータリリースとなりました! Frontline Public Beta Header JP

    この記事は、プロダクトマーケティング担当のDave Esberが、こちら(英語)で執筆した記事を日本語化したものです。

    SIGNAL 2020で発表されたTwilio Frontlineのパブリックベータ版が公開されました。iOSとAndroidに対応したモバイルファーストのアプリケーションであるTwilio Frontlineは、営業チームやリレーション管理担当にとってなくてはならない存在であり、SMSやWhatsApp(+今後対応予定のチャネル)を使って、安全かつコンプライアンスに配慮した方法で顧客との永続的な関係を築くことができます。



    コンプライアンス要件と使いやすさのバランスをとるのは、常に難しいことです。片方向に進みすぎると、従業員が使いたくない、あるいは使えない技術の導入を余儀なくされ、他方向に進みすぎると、潜在的にコストのかかる違反行為を可視化できなくなります。これらのニーズに対応するために、企業や組織のIT部門にはいくつかの選択肢がありました。テキスト系アプリを完全に禁止する、セキュリティレベルを上げた「仕 …

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  • By Ashley Boucher
    Build a Chat App with Twilio Conversations and Svelte chat-svelte.png

    In this article you will learn how to build a chat app using the Twilio Conversations API and the Svelte JavaScript framework. The Conversations API gives you the power to create chat apps that bring your users together over multiple channels: chat, SMS, WhatsApp.

    This API is the next incarnation of Programmable Chat, which will be sunset in 2022.


    To get started with this tutorial, you’ll need the following:

    • Node.js installed on your machine, along with a package manager like npm or yarn
    • A free Twilio account (sign up with this link and get $10 in free credit when you upgrade your account)

    The Structure of the Chat App

    How to handle the backend

    This app has both a frontend and a backend. The backend is used to generate an Access Token that you’ll need to request from your frontend in order to make use of the …

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  • By Julie Griffin
    Twilioのビジネス向けフリーSMSを利用する Get_Started_With_SMS-jp

    この記事は、コンテンツマーケティング担当のJulie Griffinが、こちら(英語)で執筆した記事を日本語化したものです。








    プロモーションのテキストメッセージも、セールスや割引のお知 …

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  • By Luís Leão
    Rode seu aplicativo de videoconferência com chat de texto usando código aberto em ReacJs e Twilio Video Rode seu aplicativo de videoconferência com chat de texto usando código aberto em ReacJs e Twilio Video

    No ano passado, a Twilio lançou aplicativos de vídeo de implantação rápida para que os desenvolvedores se familiarizassem com o Programmable Video em até cinco minutos. Hoje, temos o prazer de anunciar a mais recente melhoria do aplicativo ReactJS de open source: suporte a bate-papo pronto para uso para mensagens em texto e em arquivos.

    Não importa se você está usando o aplicativo como ponto de partida ou como referência canônica durante o desenvolvimento, ao adicionar esse recurso ao aplicativo ReactJS de open source, esperamos acelerar o desenvolvimento à medida que queira criar um bate-papo na sua experiência de vídeo.

    Em primeiro lugar, esta publicação mostra por que o bate-papo é um canal valioso para a experiência de vídeo do usuário final, depois apresenta o novo recurso e analisa o que usamos para desenvolver (alerta de spoiler: utilizamos a própria Conversations API da Twilio).

    Por que adicionar bate-papo à sua …

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  • By Dave Esber
    Twilio Frontline – the digital relationship builder – is now in Public Beta Frontline Public Beta Header

    Twilio Frontline is now Generally Available. Please check out the blog post to learn more.

    Twilio Frontline, announced at SIGNAL 2020, is now available in Public Beta. A mobile-first application for iOS and Android, Twilio Frontline is a superpower for sales teams and relationship managers, helping them to build lasting relationships with their customers over SMS and WhatsApp (with more channels to come) – in a secure and compliant way.

    Balancing personal relationships, a need for customization, and privacy

    Remote work and distributed teams have introduced new ways to do business digitally and revealed challenges many businesses face: maintaining control over their contacts, managing conversations for regulatory and legal reasons, and using those conversations to make their employees more productive through tech and coaching. In highly-regulated industries like financial services or healthcare and life sciences, there are even more compliance considerations.

    Balancing compliance requirements and ease of use has …

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  • By Hagit Merhavi
    チャットを活用した顧客コミュニケーション 〜 Twilio Conversations API Conversations-Blog-Header-jp

    この記事は、プロダクト管理担当のHagit Merhaviが、こちら(英語)て執筆した記事を日本語化したものです。

    アプリ内チャットやWebチャットは、顧客エンゲージメント構築において、大きなポテンシャルを秘めています。当社が2015年にリリースしたIP Messaging API (後にTwilio Programmable Chatと改称)は、信頼性の高いAPIとSDKを備えた、フル機能のクラウドホスト型チャットソリューションの先駆けでした。


    コーディングはクリエイティブな作業です。APIを利用すれば、数行のコードで顧客との快適なコミュニケーションを構築することができます。APIは創造性を解放する力があります。将来にわたり長い期間利用できるアプリケーション、つまり新たなチャネルや消費者のニーズの変化に対応できるアプリケーション …

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