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SIP posts

  • By Al Kiramoto
    Quickly Enable Your Employees to Work from Home Using Twilio Programmable Voice Enable WFH Quickly Hero

    If your PBX solution does not natively allow for remote working and you need to act fast, this solution is for you. This tutorial shows you how to create a solution with Twilio Programmable Voice and a SIP softphone software or an SIP IP Phone that enables employees to work from their homes.

    Configure the Programmable Voice SIP Endpoint

    You can forward incoming calls to Twilio numbers registered to SIP endpoints, and use a free softphone as an endpoint while working from home, as shown below:

    Flow for how employees can work from home using Twilio

    To get started with the project you will need the following:

    • A Twilio account. Sign up for a free trial account and get a $10 credit.
    • A call-enabled Twilio Phone Number.
    • SIP endpoint (IP Phones (e.g. Obihai) or Softphones (e.g. Zoiper or X-Lite)).

    Create the application

    Go to twilio.com and sign up for a free account or log in to your existing account. …

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  • By Robert Welbourn
    Run a PBX on a Raspberry Pi with Twilio SIP Trunking 3CX Raspberry Pi Hero

    If you're a hobbyist, a tech-savvy small business owner, or even a curious solutions engineer, what could be more fun than running your own phone system? In this post I will show you how to do just that using a $100 Raspberry Pi 4 computer connected to a Twilio Elastic SIP trunk. I'm going to use the 3CX PBX (Public Branch eXchange) software, which is easy to administer and available as a free-to-use version for small deployments.

    Traditionally, a PBX has served to connect the telephone handsets in an organization with the public switched telephone network (PSTN), providing features such as an operator station, voicemail, call forwarding and so on. It would consist of a rack of equipment in a telephone closet, connected to the building wiring system, and administered by members of a technical priesthood. In contrast, this modern implementation with the Raspberry PI 4 can still work with …

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  • By Annie Benitez Pelaez
    7 Reasons to Adopt SIP Trunking in Your Contact Center ESIPT2.png

    If you haven’t already moved your contact center from PRI trunks to SIP trunks, it may be time to give it another look. That’s because several recent cloud-driven technology trends have made the case for SIP trunking even stronger. Putting SIP trunks in place could not only save money and increase agility, but also enable you to dramatically improve customer experiences.

    There are three major trends at work:

    1. Cloud-based natural language processing engines are enabling contact centers to deploy voicebots (aka virtual agents) that are less costly and offer better experiences than live agents. These services connect to the PSTN via SIP trunks.
    2. Cloud-based contact center as a service (CCaaS) is displacing on-premises infrastructure by offering more flexibility and better economics. Like voicebots, these services connect to the PSTN via SIP trunks.
    3. A new category of cloud-based SIP trunking services provide more flexibility and better geographic coverage than traditional telco-based …
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  • By Annie Benitez Pelaez
    Twilio Elastic SIP TrunkingとGenesys Cloud、絶賛連携中です! twilio-genesys-jp

    この記事は、プロダクト管理担当のAnnie B. Pelaezが、こちら(英語)で執筆した記事を日本語化したものです。

    Genesys Cloudサービスへの移行を計画しているコンタクトセンターのマネージャーやアーキテクトは、それまであまり考えたことがないような重要な検討を迫られます。お客様をGenesys Cloudにどのように接続するのがベストかという検討事項です。Genesys Cloudの利用企業には大きく3種類のPSTN(公衆電話網)接続オプションがあり、そのそれぞれにおいて、事業のアジリティ、コスト、顧客体験などの要因に影響するトレードオフの状況に遭遇します。

    Genesys Cloudでは、 “Bring Your Own Carrier (BYOC)” アプローチを提供しており、企業はGenesys Cloudの音声サービスをビジネスニーズに応じて柔軟に選択することができます。TwilioをはじめとするサードパーティプロバイダのグローバルなSIPトランクサービスを活用し、地理的なカバー範囲、価格、柔軟性などのメリットを享受することができます。

    Genesys Cloudのネイティブボイスサービス 〜 デプロイメント面での柔軟性

    Genesys Cloud Voiceサービスは、ワンストップショップによる簡素化を提供します。DIDやフリーダイヤルといった電話番号を購入したり、PSTNサービスを有効にすることが、Genesys Cloudの管理ポータル上で簡単に行えます。また、サードパーティのサービスプロバイダから番号移行することもできます。 …

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  • By Arvind Rangarajan
    5 Ways to Save Money with Twilio Elastic SIP Trunking Elastic SIP Trunking Save Money Hero

    Who doesn’t like to save money? Telecommunications costs can consume a substantial portion of an organization’s budget, siphoning funds from other projects. By taking a close look at the way your organization connects its many communications applications to the public switched telephone network (PSTN), you may be able free up money to invest in strategic initiatives.

    Twilio Elastic SIP Trunking is designed to help you save money. We’ve taken a comprehensive approach to cost efficiency by building a SIP trunking service that reduces soft and hard costs.

    In this blog post, we’ll analyze the costs associated with connecting communications applications to the PSTN, and highlight five ways that Twilio Elastic SIP Trunking can put more money into your strategic projects budget. We will focus on the economic differences between Twilio Elastic SIP Trunking and the services offered by traditional telecommunication providers.

    Optimizing global PSTN trunking costs

    Optimizing PSTN connectivity costs …

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  • By Quinn Hare
    SHAKEN/STIR – What do you need to do to ensure your calls get answered? SHAKEN/STIR Calls Answered

    In this post, we’ll go over what SHAKEN/STIR is, its importance, and how to get started.

    What is the problem that is being solved with SHAKEN/STIR?

    Consumers don’t answer the phone anymore because the public telephone network has been flooded by Spam and robocalls. This is making it harder than ever for businesses to engage with their customers. In 2019 alone, over 50 billion robocalls in the United States eroded trust in the telephone network and led to a drop in call answer rates from unidentified numbers! SHAKEN/STIR is here to combat this problem.

    What is SHAKEN/STIR?

    SHAKEN/STIR is a caller authentication framework meant to help restore trust by reducing fraudulent robocalls and illegal phone number spoofing. SHAKEN stands for Signature-based Handling of Asserted information using toKENs, and STIR stands for Secure Telephone Identity Revisited. They are standards developed by ATIS and the IETF respectively.

    Twilio Signing Policy

    In a …

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  • By Quinn Hare
    SHAKEN/STIR – Que faire pour vous assurer que l'on réponde à vos appels ? SHAKEN/STIR – Que faire pour vous assurer que l'on réponde à vos appels ?

    Dans cet article, nous passerons en revue ce qu’est SHAKEN/STIR, son importance, et comment se lancer.

    Quel problème résout-on avec SHAKEN/STIR ?

    Les consommateurs ne répondent plus au téléphone car le réseau de téléphone public s’est vu inondé de spams et d’appels de bots. Cela rend la tâche plus compliquée pour les entreprises qui veulent entrer en contact avec leurs clients. Rien qu’en 2019, plus 50 milliards d’appels de bots ont effrité la confiance dans le réseau de téléphonie fixe aux Etats-Unis et ont mené à une chute du taux de réponse aux appels des numéros non-identifiés. SHAKEN/STIR est là pour combattre ce problème.

    Qu’est-ce que SHAKEN/STIR?

    SHAKEN/STIR est un framework d’authentification d’appelants, destiné à aider à restaurer la confiance en réduisant les appels de bots et les usurpations illégales de numéros de téléphones. SHAKEN signifie Signature-based Handling of Asserted information using toKENs (Gestion des informations affirmées via une signature …

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  • By Annie Benitez Pelaez
    Twilio Elastic SIP Trunking、多種多様な外部サービスとの連携でご活用いただけます Elastic SIP Trunking Momentum Header JP

    この記事は英語版ブログ記事の抄訳です。

    Twilio Elastic SIP Trunking製品ラインは、2020年を通し順調に推移し、主要なビジネス指標すべてにおいて前年を大きく上回りました。この結果は、Twilioの目指す方向が正しいことを証明しています。具体的には、革新的なSIPトランキングサービスをクラウド上に構築することにより、お客様のビジネスを迅速化し、世界中からアクセス可能なPSTN接続を整備し、コストを大幅に削減することです。

    TMC、Eastern Management Group、Omdiaなど、著名な第三者機関からも、当社の業績は高く評価されています。一方で、もっとも喜ばしいことは、TwilioのPSTN接続サービスを多くのお客様から信頼いただいていることだと考えています。

    顧客基盤の急速な拡大

    Twilio Elastic SIP Trunkingの数多くの利点が、お客様に広く認知されるようになりました。Twilioの顧客数は、3年連続で2桁増を記録しています。ご利用企業の増加は、PSTN接続サービスの世界的なニーズの高まりを示しています。具体的には、コンタクトセンター、ユニファイドコミュニケーション、事業プロセスやウェブアプリケーションへの音声通話機能の組み込みなどです。

    先日発表した2件のお客様事例をご紹介しましょう。Ozonetel様は、Twilio Elastic SIP Trunkingを採用し、クラウドベースのコンタクトセンターサービスの強化を目指しました。1,500社以上の顧客企業に、信頼性の高いPSTN接続を提供 …

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  • By Jonas Lerebours
    Configurer un SoftPhone avec Twilio en 5 étapes Twilio Softphone

    Il existe de nombreux SoftPhones, par exemple Zoiper, LinPhone, X-Lite ou MicroSIP que vous pouvez installer sur votre ordinateur pour pouvoir ensuite appeler et recevoir des appels directement depuis votre ordinateur. Il ne vous manque qu’un opérateur téléphonique auquel vous pourriez vous connecter en SIP. C'est notamment ce que propose la plateforme Twilio : connecter ces SoftPhones pour recevoir les appels depuis votre numéro de téléphone, mettre en place un SVI intelligent, émettre des appels partout dans le monde... en un mot: designer l’interface téléphonique qui répond à tous vos besoins.

    Dans cet exemple nous allons commencer par le plus simple : chaque utilisateur est lié à un numéro de téléphone.

    Informations demandées par les SoftPhones (ou téléphones SIP)

    La configuration des softphones demande principalement deux informations :

    • Un domaine SIP, sur lequel votre SoftPhone va s’enregistrer. C’est un peu l’équivalent de votre fournisseur …
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  • By Annie Benitez Pelaez
    Twilio Elastic SIP Trunking Increases Momentum Elastic SIP Trunking Momentum Header

    The Twilio Elastic SIP Trunking product line has been firing on all cylinders over the past year, realizing impressive gains across all key business metrics. The results validate our strategy, which is to build a disruptive SIP trunking service in the cloud that provides customers increased business agility, PSTN connectivity that is accessible all over the world, and significantly lower costs.

    Our expanding momentum has been recognized by respected third parties, including TMC, Eastern Management Group and Omdia. Most gratifying is the growing list of customers who have entrusted Twilio with their PSTN connectivity.

    Rapidly growing customer base

    Customers have taken notice of the many advantages offered by Twilio Elastic SIP Trunking. For the third consecutive year, we’ve notched double digit growth in our customer base. We’re winning accounts for demanding PSTN connectivity services in countries all over the globe, including contact center, unified communications, and numerous embedded voice telephony …

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