Inform residents about vaccine updates via email, SMS, voice and WhatsApp. Answer inbound questions and reach target populations with time-sensitive information.

• Send mass notifications about the COVID-19 vaccine
• Build a chatbot for COVID-19 FAQs

Customer story
How Pittsburgh’s 311 service went remote in less than a week

Coordinate distribution partners, from manufacturing to pharmacies, so vaccines arrive at the right time and temperature.

• Create a shipment notification service with Python, Twilio, and EasyPost
• Learn how to build a "smart container app" to monitor food shipments

Customer story
How SystemOne deploys connected devices to detect disease

Launch a self-serve or automated system for residents to request the vaccine. Integrate requests into your system of record and prioritize patients based on eligibility at each phase of the rollout.

• Build an automated vaccine appointment system with Twilio Studio and Serverless
• Learn how to prevent healthcare worker burnout with automation
• Create self-service experiences with IVRs and chatbots

Customer story
How CipherHealth empowers healthcare providers to better manage critical resources

Serve patients safely and equitably with automated appointment scheduling, triggered reminders for follow-up visits, and virtual “waiting rooms” to ensure social distancing.

• Send COVID-19 vaccine appointment reminders
• Build a telemedicine waiting room with Twilio Video

Customer story
How Philips Medumo delivers a new waiting room experience with Twilio

Monitor vaccine efficacy and identify adverse health outcomes. Send SMS and voice surveys and integrate the responses with your system of record to analyze outcomes at individual and population levels.

• Learn how to conduct health surveys using REDCap and Twilio
• Create a COVID-19 data tracking SMS bot in PHP

Customer story
How the University of Arizona pioneers life-saving COVID-19 tracking with Twilio SMS