Skip to contentSkip to navigationSkip to topbar
Page toolsOn this pageProducts used
Looking for more inspiration?Visit the

10002: Trial accounts do not support the feature you tried to use


ERROR: 10002

error-10002 page anchor
PHONE NUMBERS
ERROR

This error occurs when your account is still in trial mode and your request attempts to use a feature that is limited to full accounts. Trial accounts have product-specific restrictions, and some Phone Numbers capabilities are available only after you upgrade.

Possible causes

possible-causes page anchor
  • Upgrade your account in Console, then try the request again.
  • Review your trial restrictions to confirm whether the feature you want to use is available before upgrade.
  • If you need a different Twilio number during trial, release the current trial number first. If you need more than one number, need a number that is not offered to trial accounts, or need to buy numbers on a subaccount, upgrade the account. (help.twilio.com(link takes you to an external page))

Additional resources

additional-resources page anchor