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Error
Application error

10002: Trial accounts do not support the feature you tried to use

Twilio Phone Numbers DocumentationPhone Numbers

Description

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This error occurs when your account is still in trial mode and your request attempts to use a feature that is limited to full accounts. Trial accounts have product-specific restrictions, and some Phone Numbers capabilities are available only after you upgrade.

Possible causes

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  • Upgrade your account in Console, then try the request again.
  • Review your trial restrictions to confirm whether the feature you want to use is available before upgrade.
  • If you need a different Twilio number during trial, release the current trial number first. If you need more than one number, need a number that is not offered to trial accounts, or need to buy numbers on a subaccount, upgrade the account. (help.twilio.com(link takes you to an external page))

Additional resources

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