# 11021: Call reason must not contain personally identifiable information

Log Type: TWILIO

Log Level: ERROR

## Description

The call reason submitted in the registration includes personally identifiable information (PII), which is not permitted.

### Possible causes

* The call reason contains PII.

### Possible solutions

* Review and update the call reason to ensure it does not include any PII. Resubmit the registration for re-verification.

#### Additional resources

* [US Enhanced Branded Calling](https://www.twilio.com/docs/voice/branded-calling/us-enhanced#call-reason-restrictions)