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13000: Conference Noun cannot be mixed with Number nouns


WARNING: 13000

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WARNING

This warning occurs when your <Dial> verb uses a <Conference> noun together with <Number> nouns, or when <Conference> is used more than once inside the same <Dial>. Use <Conference> to connect the current call to a named conference room. Use one or more <Number> nouns when you want <Dial> to call phone numbers.

Possible causes

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  • Your TwiML nests both <Conference> and <Number> inside the same <Dial> verb.
  • Your TwiML includes more than one <Conference> noun inside a single <Dial> verb.
  • Your application generates <Dial> dynamically and appends conference and number nouns to the same response.
  • You used a simultaneous dialing pattern for <Number> nouns when you intended to place the caller into a conference.
  • Update your TwiML so each <Dial> uses only one approach. Use a single <Conference> noun to join a conference room, or use one or more <Number> nouns to dial phone numbers.
  • Remove any extra <Conference> noun so the <Dial> verb contains only one conference target.
  • If you want to ring several phone numbers and connect the first answer, remove <Conference> and use multiple <Number> nouns inside <Dial>.
  • If you want multiple participants in the same conversation, route each participant to the same named <Conference> instead of mixing <Conference> with <Number> nouns in one <Dial>.
  • Inspect the final TwiML your application returns and confirm that each <Dial> contains only the noun type required for that call flow.

Additional resources

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