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13110: Annotate: Annotate must contain one valid nested element


ERROR: 13110

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ERROR

Twilio returns this error when you send Voice TwiML with an <Annotate> element that does not contain a valid child element. Twilio only allows BillingReferenceTag inside <Annotate>, so an empty <Annotate> element or one that contains a different child element triggers this error.

Possible causes

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  • <Annotate> is empty and does not include a BillingReferenceTag child.
  • <Annotate> contains a nested element other than BillingReferenceTag. Twilio only allows BillingReferenceTag inside <Annotate>.
  • The nested element name is misspelled or uses the wrong case. TwiML element names are case-sensitive.
  • Add a valid BillingReferenceTag child inside <Annotate>. For example, use <Annotate><BillingReferenceTag>order-123</BillingReferenceTag></Annotate>.
  • Remove any unsupported child elements from <Annotate> and keep only BillingReferenceTag.
  • Verify that the child element name and casing exactly match BillingReferenceTag.
  • Keep the BillingReferenceTag value at 128 characters or fewer to avoid error 13120.

Additional resources

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