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13254: Dial->Sip: SIP URI DNS does not resolve or resolves to an non-public IP address


WARNING: 13254

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WARNING

Twilio returns this warning when you use <Dial><Sip> with a SIP URI whose host does not resolve in public DNS or resolves to a private or otherwise non-public IP address. Use a valid SIP URI that points to a publicly reachable SIP endpoint.

Possible causes

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  • The domain in the SIP URI is missing, misspelled, or not published in public DNS.
  • The DNS record for the SIP URI resolves to a private or internal IP address.
  • The SIP endpoint is only reachable on an internal network and is not available through a public address.
  • The SIP URI is invalid or the host portion of the URI is incorrect.
  • Verify that the SIP URI is valid and that the host portion is correct.
  • Check your DNS record and make sure the SIP URI resolves in public DNS.
  • Update the DNS record so it resolves to a publicly routable IP address.
  • Use a specific public IP address in the SIP URI if you do not want to use a domain.
  • If your endpoint does not have a fixed public address, use SIP Registration so Twilio can route calls to the registered endpoint.

Additional resources

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