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13337: Gather: callback must be over HTTPS when using gather with PCI compliance


ERROR: 13337

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VOICE
ERROR

This error occurs when a <Gather> action callback used in a PCI workflow is not served over https://. Twilio requires a secure webhook endpoint for this flow, and Twilio won't connect to an HTTPS URL with a self-signed certificate.

Possible causes

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  • The <Gather> action URL uses http:// instead of https://.
  • The callback endpoint uses an HTTPS certificate that Twilio cannot trust, such as a self-signed certificate.
  • Update the <Gather> action URL to use https:// and make sure the URL is valid.
  • Use a trusted TLS certificate on the callback endpoint. Do not use a self-signed certificate.
  • If you are collecting PCI-sensitive data, enable PCI Mode for the account in Voice settings before using PCI workflows.

Additional resources

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