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14226: TaskRouter Enqueue not supported in this realm


ERROR: 14226

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VOICE
ERROR

This error occurs when you use <Enqueue> with the workflowSid attribute to create a TaskRouter Task for a call in a realm or Region where that integration is not available. Twilio Regions operate in isolation, so products and features that are unavailable in the target Region do not work there.

Possible causes

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  • Your TwiML response includes <Enqueue> with workflowSid, which invokes TaskRouter routing for the call.
  • The call is being handled in a Twilio realm or Region where TaskRouter enqueue is not supported.
  • Your application, SDK, or resource configuration is targeting a different Region than the one where the workflow was designed to run. Regional resources and feature availability can differ by Region.
  • Run this call flow in a realm or Region that supports the required Voice and TaskRouter features. Verify regional availability before you deploy.
  • If you must stay in the current Region, remove workflowSid and use standard Voice queueing with <Enqueue> or another supported routing pattern instead of TaskRouter enqueue.
  • Review the Region and endpoint configuration used by your application and regional resources so the call is executed in the intended Region.

Additional resources

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