Skip to contentSkip to navigationSkip to topbar
Page toolsOn this pageProducts used
Looking for more inspiration?Visit the

14233: Dial->Conference: Invalid Timeout


ERROR: 14233

error-14233 page anchor
TASKROUTER
ERROR

This error occurs when you send a Conference instruction for a TaskRouter reservation and the Timeout value is not a valid integer. For a Conference instruction, Timeout controls how long Twilio rings the phone associated with the Worker's contact_uri before assuming there is no answer. The default is 60 seconds and the maximum is 999 seconds.

Possible causes

possible-causes page anchor
  • Your application sent Timeout as a non-integer value, such as text, a decimal, or an empty value, instead of an integer number of seconds.
  • Your application sent a Timeout value greater than 999 seconds for the Conference instruction.
  • If you use the TaskRouter JavaScript SDK, your reservation.conference() call passed a timeout value that does not represent integer seconds.
  • Send Timeout as an integer number of seconds, for example 30.
  • Keep Timeout at 999 seconds or less. If you do not need a custom value, omit Timeout and use the default of 60 seconds.
  • Validate and sanitize the Timeout value in your application before you send the Conference instruction or call reservation.conference(). Reject blank, non-numeric, and decimal values before making the request. This follows from the requirement that Timeout be an integer.

Additional resources

additional-resources page anchor