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16023: Conference: Participant label invalid (max 128 chars, not CallSid, no '/')


ERROR: 16023

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VOICE
ERROR

This error occurs when the participantLabel used to add a caller to a conference is invalid. For 16023, the label cannot be longer than 128 characters, cannot look like a Call SID, and cannot contain /, including %2F. You can use participantLabel later to reference a participant through conference participant operations.

Possible causes

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  • The participantLabel value is longer than 128 characters.
  • The participantLabel matches the Call SID pattern, which starts with CA and is followed by 32 lowercase hexadecimal characters.
  • The participantLabel contains /.
  • The participantLabel contains %2F, which decodes to /.
  • Keep participantLabel at 128 characters or fewer.
  • Use an application-defined label that does not look like a Call SID.
  • Remove / and encoded slash values such as %2F before you send the label in TwiML or in a request that creates a conference participant.
  • Store a stable label that your application controls, such as an internal user identifier or descriptive name, if you plan to fetch or update the participant later.

Additional resources

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