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16105: Voice Recording: Unavailable due to no valid public keys


ERROR: 16105

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VOICE
ERROR

Voice Recording Encryption is enabled, but Twilio can't store this recording because the account has no valid public keys. This only applies when call recording encryption is enabled.

Possible causes

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  • Voice Recording Encryption is enabled, but the account does not have a valid Twilio Public Key resource.
  • The account has not been configured with a public key for Voice Recording Encryption.
  • Create a valid Twilio Public Key resource, then select it in Programmable Voice > Settings before you record calls.
  • If you do not need encrypted recordings, disable Voice Recording Encryption.

Additional resources

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