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Error
Application error

21725: Brand can only be updated when in FAILED state

Twilio Messaging DocumentationMessaging

Description

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You tried to update a brand before it reached FAILED status. Only failed brands can be updated, and when you do have a failed brand, fix the related Customer Profile or Trust Bundle data first, then call the brand_registrations update endpoint.

Possible causes

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  • The brand is in REGISTERED status.
  • The brand is in IN_PROGRESS status.
  • The brand has not entered FAILED status, so Twilio will not accept the update request.
  • If the brand is REGISTERED and needs changes, contact Twilio Support.
  • If the brand is IN_PROGRESS, wait for it to leave that state before retrying.
  • If the brand is FAILED, review the brand errors field, correct the related Customer Profile or Trust Bundle information, and resubmit the brand update.

Additional resources

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