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22228: From Bundle does not meet the latest Regulation requirements


ERROR: 22228

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ERROR

This error occurs when the source bundle you pass as fromBundleSid does not satisfy the current Regulation requirements for the destination bundle. Regulations can change, and a Regulatory Bundle must contain the End-User and Supporting Document item assignments required by the active Regulation before you can use it successfully.

Possible causes

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  • The source bundle was created or approved under an older version of the Regulation, and it no longer matches the latest requirements for the destination bundle.
  • The source bundle is missing one or more required End-User or Supporting Document item assignments for the current Regulation.
  • The bundle is now noncompliant, and an evaluation would return failure reasons for the attributes that no longer satisfy the Regulation.
  • Retrieve the destination bundle's regulationSid and use the Regulation resource to confirm the current End-User and Supporting Document types that are required. Do not hardcode Regulation requirements in your application.
  • Create an Evaluation for the affected bundle and review the results array, including each failure_reason and invalid attribute, to identify exactly what must be corrected.
  • Create a Bundle Copy of the affected bundle, update that copy with the required items for the current Regulation, and submit the updated copy for review.
  • After the updated bundle copy is twilio-approved, call Replace Items again and pass the approved source bundle SID in fromBundleSid.
  • If you still cannot resolve the mismatch, contact support through the Help Center and include the destination BundleSid and fromBundleSid when you request help.

Additional resources

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