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Error 30009

Product: Programmable SMS

ERROR - 30009

Missing inbound segment

One or more segments associated with your multi-part inbound message was not received.

Possible Causes

  • The mobile network or carrier did not successfully send the entire message to Twilio
  • The mobile handset had a malfunction and did not successfully send all segments
  • The mobile user was in poor network coverage, causing an incomplete message to be sent

Possible Solutions

  • Ensure the mobile user is in good network coverage and request they try sending the message again
  • If the issue is occurring frequently for multiple users, contact Twilio Support with Message SIDs of affected messages
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