30479: Toll Free rejection: Justification required for more than 5 numbers

Twilio rejected your Toll-Free verification request because the submission does not justify why your business needs more than five Toll-Free numbers. For traffic to US subscribers, you can verify up to five Toll-Free numbers for a single business without adding extra justification. For traffic to Canadian handsets, one Toll-Free number per business qualifies under the Canadian Code of Conduct. As of January 31, 2024, messaging traffic from unverified Toll-Free numbers to the United States and Canada is blocked until verification is approved.

• Your submission requests six or more Toll-Free numbers for one business and does not include a detailed explanation in additionalInformation or the Console Additional Information field.
• You submitted the verification under an ISV or aggregator instead of the business that is actually sending messages to opted-in consumers.
• You plan to send messages to Canadian handsets and the submission includes more than one Toll-Free number for the business.

• Resubmit the verification and add a detailed explanation in additionalInformation or the Console Additional Information field. Explain why your business needs more than five Toll-Free numbers and how each number will be used.
• Submit the verification for the end business that is sending messages to consumers. If you are an ISV, only submit under your own business when you manage the opt-in flow and you are the sole creator of the message content.
• If you send messages to Canadian handsets, use one Toll-Free number per business for that traffic.
• Review the rest of the verification record before you resubmit. Make sure your business details, use case, sample messages, website, and opt-in information are complete and consistent so the request can be reviewed accurately.

• Toll-Free Verification Console Onboarding Guide
• Required Information for Toll-Free Verification
• Why Was My Toll-Free Verification Rejected?