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30480: Toll-Free phone number verification rejection - Disallowed - Phishing


ERROR: 30480

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MESSAGING
ERROR

Your Toll-Free verification submission was rejected because the business or message content was associated with a known phishing campaign. Messaging traffic on the Toll-Free number is blocked, and Toll-Free numbers must be verified before they can send messages to the United States and Canada.

Possible causes

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  • The business or message content in the submission was identified as associated with a known phishing campaign.
  • The review raised compliance concerns after evaluating the sending business, stated use case, sample content, web presence, opt-in or consent flow, and associated terms and privacy information.
  • If you believe this rejection is incorrect, contact Support and provide additional information that clearly explains your business and messaging use case.
  • Review the rejected verification in Console under the number's Regulatory Information tab so you can confirm the rejection details before you take next steps.
  • Verify that the information in your verification record accurately represents your business and use case, including fields such as BusinessWebsite, UseCaseSummary, ProductionMessageSample, OptInType, and any supporting opt-in evidence or additional information.

Additional resources

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