30482: Toll Free verification rejection - Business email requires an official domain

The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

The email address provided in your business information does not use an official business domain. Free or personal email services (like Gmail, Yahoo, Outlook) may not be accepted unless they can be verified on your official business website as a legitimate contact method for your business.

• Update your submission with an email address that uses your business domain (e.g., contact@yourbusiness.com)
• If you don't have a business domain email, create one through your website hosting service
• If you must use a free email service, ensure it's listed on your business website as an official contact method

Why was my Toll Free Verification Rejected?

Required information for Toll-free verification

Toll-Free best practices