30483: Toll Free verification rejection - Contact must be a business representative

The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

The contact name provided does not appear to be an actual person authorized to represent the business. Generic names or titles such as "Admin," "Support," or incomplete names are not accepted.

• Provide the full first and last name of an authorized business representative
• Ensure the person listed holds an official role within the business
• Do not use generic titles, roles, or partial names

Why was my Toll Free Verification Rejected?

Required information for Toll-free verification

Toll-Free best practices