The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free number is blocked until it's verified.
Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.
Your organization is identified as a charitable entity soliciting donations, but:
Verification of 501(c)(3) tax-exempt status was not provided The accreditation URL was either missing or invalid The submitted information does not confirm nonprofit status
Ensure your organization is registered as a 501(c)(3) tax-exempt entity
Provide a valid accreditation URL from a recognized nonprofit accreditation source such as:
Verify that all submitted details match your official nonprofit records
Why was my Toll Free Verification Rejected?