30488: Toll Free verification rejection - DBA name must be accurately provided

The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

The business name or brand listed in your submission does not align with your registered business details. This inconsistency may be due to:

Using a brand name that differs from your registered business name Operating under a "Doing Business As" (DBA) name but leaving the DBA field blank

• If your company operates under a DBA name, update the DBA field with the correct trade name
• Ensure the business name in your submission matches your official registration
• Provide documentation showing the relationship between your registered business name and operating name if requested

Why was my Toll Free Verification Rejected?

Required information for Toll-free verification

Toll-Free best practices