30489: Toll Free verification rejection - Website must be established and active

The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

The website provided in your submission appears to be:

• Incomplete or under construction
• Not yet launched
• Lacking sufficient business information to establish credibility
• Missing essential details such as contact information or services offered

• Submit a fully developed, live website with clear business information

• Ensure your website includes:

  • Complete contact information
  • Description of services provided
  • Business details that match your verification submission
  • Content that establishes business legitimacy

Why was my Toll Free Verification Rejected?

Required information for Toll-free verification

Toll-Free best practices