30490: Toll Free verification rejection - Social platform must be established and active

The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

The social media platform provided as your business's web presence appears to be:

• Newly created with minimal history
• Inactive or rarely updated
• Lacking sufficient content to establish business credibility
• Missing business information or engagement

• Submit a more established social media account that demonstrates business legitimacy

• Ensure your social profile includes:

  • Regular posts and activity
  • Clear business information
  • Engagement that establishes legitimacy

• Alternatively, provide a functional business website instead of a social media profile

Why was my Toll Free Verification Rejected?

Required information for Toll-free verification

Toll-Free best practices