30494: Toll Free verification rejection - ISV or reseller name must be provided

The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

Your submission indicates that an Independent Software Vendor (ISV) or reseller is being used, but:

• The ISV/reseller field was left blank
• The information was not provided in the appropriate field
• The submission mentions an ISV/reseller but doesn't identify them

• Update the ISV/Reseller field with the correct details of the software provider
• Ensure the name provided matches the actual software vendor being used
• Complete all required fields related to ISVs or resellers if your business uses their services

Why was my Toll Free Verification Rejected?

Required information for Toll-free verification

Toll-Free best practices