30496: Toll Free verification rejection - Use case and use case summary inconsistent

The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

There is a mismatch between the selected use case and the use case summary in your submission. For example:

• Use case is listed as "Account Alerts" but the summary describes marketing messages
• Different types of messages are described in the various sections of your submission
• The content contradicts the selected use case category

• Review your submission to ensure the use case and use case summary align perfectly
• Update either the use case selection or the summary to ensure consistency
• Make sure all sections of your submission reflect the same messaging purpose
• Avoid mixing different use cases in a single submission

Why was my Toll Free Verification Rejected?

Required information for Toll-free verification

Toll-Free best practices