30498: Toll Free verification rejection - Opt-in workflow must match submission details

The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

The opt-in workflow description in your submission doesn't match the actual opt-in example provided. For example:

• Your description mentions a verbal opt-in, but you provided a web form example
• The opt-in method described differs from what was demonstrated
• Details in the description contradict what's shown in the provided example

• Update either the opt-in workflow description or the provided example to ensure consistency
• Make sure your description accurately reflects your actual opt-in process
• Provide examples that match the exact opt-in method you've described
• Ensure all aspects of your submission align with your actual business practices

Why was my Toll Free Verification Rejected?

Required information for Toll-free verification

Toll-Free best practices