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30501: Toll Free verification rejection - Political campaigns must have Campaign Verify token



ERROR: 30501

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PROGRAMMABLE MESSAGING
ERROR

The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

Possible Causes

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Your submission indicates political messaging, but:

  • A Campaign Verify token was not provided
  • The Campaign Verify token is invalid or expired
  • The verification details were incomplete

Campaign Verify is a nonpartisan service that verifies the identity of political organizations and candidates. This verification is mandatory for all political messaging campaigns.

Why was my Toll Free Verification Rejected?(link takes you to an external page)

Required information for Toll-free verification(link takes you to an external page)

Toll-Free best practices(link takes you to an external page)