30503: Toll Free verification rejection - Confirmation message missing required details

The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

The confirmation message example provided in your submission is missing required elements. These may include:

• Program name or product description
• Customer care contact information (phone number or HELP command)
• Opt-out instructions (e.g., "Reply STOP to opt out")
• Message frequency disclosure (e.g., "Recurring" or "Msg freq may vary")
• Pricing statement (e.g., "Msg & Data rates may apply")

• Update your confirmation message to include all required details:

  • Business/program name
  • Customer care information
  • Opt-out instructions
  • Message frequency disclosure (for recurring messages)
  • Pricing statement

• Ensure clarity and consistency across all messaging examples

• Resubmit with the complete confirmation message

Why was my Toll Free Verification Rejected?

Required information for Toll-free verification

Toll-Free best practices