30509: Toll Free verification rejection - Opt-in URL not accessible

The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

The URL provided for your opt-in example is inaccessible. This could be because:

• The URL leads to a login page requiring credentials
• The link is broken or returns an error
• The URL doesn't lead to the intended opt-in content
• The page is no longer available or has been modified

• Provide a publicly accessible URL that does not require login credentials
• If the opt-in process is behind authentication, provide screenshots instead
• Verify the URL is functional and leads directly to the opt-in example before submission
• If using screenshots, ensure they clearly show the complete opt-in process
• Host the opt-in example on a public page specifically for verification purposes

Why was my Toll Free Verification Rejected?

Required information for Toll-free verification

Toll-Free best practices