Error
Application error
30510: Toll Free verification rejection - Opt-in example must be complete and branded
Messaging
The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free number is blocked until it's verified.
Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.
The opt-in example provided is insufficient for verification because it is:
- Cropped or incomplete, not showing the full opt-in process
- Missing branding that identifies the business collecting consent
- Blurry or illegible, making text difficult to read
- Missing context or surrounding page elements that provide clarity
- Submit a complete opt-in example that includes all text, buttons, and branding
- Ensure the business name or logo is clearly visible in the example
- Provide high-quality, legible images or screenshots
- Include enough context to understand the full opt-in experience
- Make sure the example clearly shows how users provide consent
Why was my Toll Free Verification Rejected?