30510: Toll Free verification rejection - Opt-in example must be complete and branded

The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

The opt-in example provided is insufficient for verification because it is:

• Cropped or incomplete, not showing the full opt-in process
• Missing branding that identifies the business collecting consent
• Blurry or illegible, making text difficult to read
• Missing context or surrounding page elements that provide clarity

• Submit a complete opt-in example that includes all text, buttons, and branding
• Ensure the business name or logo is clearly visible in the example
• Provide high-quality, legible images or screenshots
• Include enough context to understand the full opt-in experience
• Make sure the example clearly shows how users provide consent

Why was my Toll Free Verification Rejected?

Required information for Toll-free verification

Toll-Free best practices