30512: Toll Free verification rejection - Age gate required for age-restricted content

The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

Your business or messaging content relates to age-restricted products or services, but:

• No age verification process was included in your opt-in flow
• The age verification method is insufficient (e.g., simply asking "Are you 18+?")
• Age verification is mentioned but not demonstrated in your submission

• Implement a robust age gate that verifies users meet the required age (21+ for alcohol, 18+ for other restricted items)

• Use acceptable age verification methods such as:

  • Requiring users to enter their full date of birth (MM/DD/YYYY)
  • Using a third-party age verification service

• Provide evidence of your age verification process in your submission

• Ensure age verification occurs before messaging opt-in for age-restricted content

Why was my Toll Free Verification Rejected?

Required information for Toll-free verification

Toll-Free best practices