30523: Toll Free verification rejection - High-risk domain reputation

The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

The website domain you provided has been flagged for a high-risk reputation, indicating potential association with:

• Suspicious or questionable activities
• Previously identified fraudulent behavior
• Security concerns or compromised status
• Misleading or deceptive content

• This content is ineligible for resubmission with the current domain
• If you believe this is an error, contact Twilio Support with evidence of your domain's legitimacy
• Future submissions must use a domain with a positive reputation and no security concerns
• Ensure your website meets security best practices and contains accurate business information

Why was my Toll Free Verification Rejected?

Required information for Toll-free verification

Toll-Free best practices