30524: Toll Free verification rejection - Potential fraud risk

The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

Your verification submission has been flagged for potential fraud risk based on:

• Risk assessment of business information provided
• Suspicious patterns or inconsistencies in submission details
• Association with previously identified fraudulent activity

• This content is ineligible for resubmission
• Businesses associated with fraudulent activity are not permitted on the network
• Any future submissions must comply with fraud prevention requirements and pass security checks
• If you believe this is an error, contact Twilio Support with documentation verifying your business legitimacy

Why was my Toll Free Verification Rejected?

Required information for Toll-free verification

Toll-Free best practices