30526: Toll Free verification rejection - High-risk domain issues

The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

Domain provided was flagged for high-risk issues with the website URL provided, such as:

• Recently registered domain with minimal history
• Domain associated with suspicious activity
• Security vulnerabilities or improper configuration
• Misalignment between domain ownership and business details

• This content is ineligible for resubmission with the current domain

• URLs that fail domain inspection are considered high risk and cannot be approved

• For future submissions, ensure your domain:

  • Has been established for a reasonable period
  • Is properly secured and configured
  • Has clear ownership aligned with business details
  • Maintains a positive reputation

Why was my Toll Free Verification Rejected?

Required information for Toll-free verification

Toll-Free best practices