30529: Toll Free verification rejection - Disallowed: Alcohol promotions without age verification

The Toll-Free phone number verification submission has been reviewed and it was rejected. Messaging traffic on this Toll-Free number is blocked until it's verified.

Verification is one component of ensuring A2P SMS is used by businesses in a legal and compliant manner. The review process looks at the business sending messaging (not the software powering it), the use case, sample content, the web presence, the opt-in/consent collected and associated website terms and privacy policies.

Your business involves alcohol, but:

• No robust age verification process is in place
• Age verification is insufficient (e.g., simply asking users to click "Yes")
• The 21+ age gate is missing or inadequate
• Alcohol content is accessible without proper age verification

• Implement a robust 21+ age gate in your opt-in process

• Use proper age verification methods such as:

  • Requiring users to enter their complete date of birth (MM/DD/YYYY)
  • Using a third-party age verification service

• Ensure verification requires more than just a simple "Yes" confirmation

• Include evidence of your updated age verification process when resubmitting

• Note that for Canadian destinations, additional restrictions apply to alcohol messaging

Why was my Toll Free Verification Rejected?

Required information for Toll-free verification

Toll-Free best practices