30902: Campaign rejection - A DCA2 rejected this campaign registration request.
MESSAGING
ERROR
This error means your A2P 10DLC campaign registration was rejected during third-party review. To approve a campaign, you must provide accurate campaign details that explain who is sending messages, who receives them, why the messages are sent, and how recipients opt in, opt out, and get help.
- Your campaign description is too vague or does not clearly explain the sender, recipient, and purpose of the messages.
- Your opt-in workflow or call to action is incomplete or unclear. Common gaps include missing consent details, missing opt-out instructions, missing HELP details, missing message frequency disclosure, missing privacy policy information, or missing "message and data rates may apply" language when required.
- Your sample messages do not match the selected campaign use case, or they do not match the registered brand, website, or stated messaging purpose.
- The website or business details in the registration are invalid, inaccessible, under construction, misspelled, or inconsistent with the business you are registering.
- The campaign was flagged for prohibited or high-risk content, or for another non-compliant registration issue that cannot be approved as submitted.
- Review the campaign
failure_reasonin Console or API and update the specific fields that were rejected. In many cases, you can correct the campaign details and resubmit the same campaign for another review. - Rewrite your campaign description so it clearly states who is sending messages, who receives them, and why the messages are being sent.
- Fix your opt-in flow so it clearly documents how recipients consent to messages. Include the required disclosures for your use case, along with clear HELP and STOP instructions where applicable.
- Update your sample messages, use case selection, brand details, and website so they are accurate and consistent with each other and with the actual traffic you plan to send.
- If the issue is tied to prohibited content, an unsupported use case, or a problem with the associated Brand rather than the campaign text itself, correct the underlying issue before submitting a new campaign. If you believe the rejection was made in error, contact Support with your campaign and account details.
- If you only need to correct campaign details, resubmit the edited campaign instead of deleting and recreating it. Rejected campaigns can be updated and sent through vetting again.