30911: Campaign rejected: same template text detected across multiple fields. Each field must contain unique, field-specific content
MESSAGING, PHONE NUMBERS
ERROR
Your A2P 10DLC campaign was rejected because the same text or template was reused across multiple registration fields. Each field in the campaign registration form serves a distinct purpose, and reviewers expect unique, field-specific content. Copying the same text into multiple fields suggests the submission wasn't carefully completed and prevents reviewers from properly evaluating the campaign.
- Copy-pasted content: The same text was pasted into multiple fields such as use case description, sample messages, and message flow.
- Generic template reuse: A boilerplate template was used without customizing the content for each field.
- Identical sample messages: All sample message fields contain the same message text instead of showing a variety of messages your campaign will send.
- Provide unique content for each field: Resubmit the campaign with distinct, relevant content in each registration field that accurately describes that specific aspect of your campaign.
- Customize sample messages: Include at least two different sample messages that represent the range of messages your campaign will send.
- Review field requirements: Each field has specific requirements. Visit the Campaign Registration Best Practices for guidance on what each field should contain.
- Contact support: If you believe this rejection is incorrect, contact support.