30917: Campaign registration rejected: Incomplete opt-in details. All opt-in methods must include complete workflow descriptions.
MESSAGING, PHONE NUMBERS
ERROR
Your A2P 10DLC campaign registration was rejected because one or more of the declared opt-in methods don't include sufficient detail. When you select multiple opt-in types (such as website, keyword, or paper form), each one must include a complete description of how end users provide consent to receive messages.
- Missing workflow for an opt-in type: You selected multiple opt-in methods but only provided details for some of them.
- Incomplete opt-in description: The description for one or more opt-in methods is too brief or lacks specifics about how the consumer provides consent.
- Generic opt-in language: The opt-in description uses vague language without explaining the specific steps a consumer takes to opt in.
- Provide complete details for each opt-in method: For every opt-in type you selected, describe the full workflow including where and how consumers encounter the opt-in, what they see, and what action they take to consent.
- Remove unused opt-in types: If you do not actually use a particular opt-in method, deselect it rather than leaving it with incomplete information.
- Review opt-in documentation: Refer to the A2P 10DLC Campaign Registration Best Practices for examples of compliant opt-in descriptions.
- Contact support: If you believe this rejection is incorrect, contact support.