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30920: Campaign rejected: Website is only a form; insufficient business context


ERROR: 30920

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MESSAGING, PHONE NUMBERS
ERROR

Your A2P 10DLC campaign registration was rejected because the website URL in your submission does not provide enough public business context for review. When you use a website in campaign registration, submit a real, functional business website and provide a verifiable opt-in flow with publicly accessible privacy policy and terms information when required.

Possible causes

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  • The submitted URL points to a landing page or standalone form and does not clearly identify the business behind the campaign.
  • The page does not provide enough information to validate the brand and messaging program in the registration.
  • If you use the website for opt-in, the opt-in flow or required disclosures are missing or not publicly accessible.
  • Submit your main business website instead of a campaign-specific landing page or lead capture form.
  • Add clear business information that identifies the brand behind the campaign and explains how end users consent to receive messages.
  • If the website is used for opt-in, make sure the opt-in flow is publicly accessible and include links to your privacy policy and terms of service.
  • If the relevant pages are behind a login or are not yet public, provide a publicly accessible URL with hosted screenshots of the opt-in flow and required disclosures.
  • Make sure your campaign description and sample messages match the business and use case shown on the website.

Additional resources

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