Skip to contentSkip to navigationSkip to topbar
Page toolsOn this pageProducts used
Looking for more inspiration?Visit the

30922: Campaign rejected: Website does not meet campaign verification requirements


ERROR: 30922

error-30922 page anchor
MESSAGING, PHONE NUMBERS
ERROR

This error means your A2P 10DLC campaign registration was rejected because the website in your submission could not be verified or did not provide enough information to validate your business and consent flow. Use a real, functional business website that matches your registered Brand and campaign details. If your website is part of the opt-in process, make sure reviewers can verify that flow from the information you provide.

Possible causes

possible-causes page anchor
  • The website URL does not load, times out, or is not publicly accessible.
  • The website does not clearly identify the same business, sender, or campaign use case described in your Brand and campaign registration.
  • The website does not provide enough information for reviewers to verify how end users opt in to receive messages.
  • Your message_flow does not include the direct website link for the opt-in process.
  • The opt-in flow or supporting pages are behind a login or otherwise not publicly visible, and you did not provide a public URL to hosted screenshots or other proof reviewers can access.
  • If the website is used for opt-in, the required supporting pages such as privacy policy or terms of service are missing or cannot be found.
  • Submit a live, publicly accessible business website that loads correctly and clearly represents your business.
  • Make sure the website matches the business name, campaign description, sample messages, and opt-in method in your registration.
  • If end users opt in on your website, include the direct opt-in link in message_flow rather than only linking to a homepage.
  • If the relevant opt-in content is not publicly accessible, provide a public URL to hosted screenshots or a publicly accessible recording that shows the opt-in flow.
  • If your website is used for opt-in, make sure it includes accessible links to your privacy policy and terms of service.
  • Review your campaign details for consistency, update the website or registration information as needed, and then resubmit the campaign for review.

Additional resources

additional-resources page anchor