30927: Campaign rejected: Opt-in evidence is for a different company
MESSAGING, PHONE NUMBERS
ERROR
This error means your A2P 10DLC campaign was rejected because the opt-in evidence you submitted identifies a company that does not match the brand registered for the campaign. This mismatch can appear in the opt-in flow, consent language, website, or other proof of consent you provide during campaign registration. A2P 10DLC campaign submissions must clearly show who is sending the messages and how end users consent. If you collect consent on a website, provide a working URL and make sure the required opt-in details are publicly visible. If they are not publicly visible, provide a URL that hosts screenshots of the relevant pages.
- You submitted an opt-in screenshot, website, or consent example that belongs to a different campaign or a different brand in your organization.
- The company name shown in your opt-in materials does not match the brand registered for this campaign.
- You registered one company as the brand, but the messages and consent flow actually belong to another company. (help.twilio.com)
- Your opt-in evidence still shows older branding that was not updated before you submitted the campaign.
- Submit opt-in evidence that exactly matches the registered brand name and branding for the campaign. Make sure the company name, logo, and website shown in the evidence are consistent with the brand registration.
- Review the brand registration details first, then update the campaign submission so the brand and campaign information refer to the same company.
- If end users opt in on a website, make sure the website call to action identifies your brand and includes clear opt-in language. (help.twilio.com)
- If the website does not publicly display the required opt-in details, provide a URL with hosted screenshots of the relevant opt-in pages.
- Update your
message_samplesand any applicableopt_in_messageso they identify the correct brand. Twilio requires sample messages to identify the brand by name and/or website, and keyword-based opt-in confirmation messages should include the brand name. - If the opt-in flow belongs to a different company, register that company as its own brand and create a separate campaign for it.