30927: Campaign rejected: Opt-in evidence is for a different company than the one registered for this campaign

Your A2P 10DLC campaign was rejected because the opt-in evidence you submitted belongs to a different company than the brand registered for this campaign. The opt-in flow, consent language, or website provided during campaign registration references a company name that doesn't match the brand associated with this campaign. Carriers require that the opt-in evidence directly corresponds to the registered brand to verify that the correct entity has obtained consumer consent.

• Wrong opt-in screenshot uploaded: The opt-in evidence submitted belongs to a different campaign or a different brand within your organization.
• Brand name mismatch: The company name shown in the opt-in materials does not match the brand name registered for this campaign.
• Shared opt-in across brands: A single opt-in flow is being used for multiple brands, and the evidence shows a different brand than the one registered.
• Outdated materials: The opt-in evidence reflects a previous company name or branding that has since changed but was not updated in the campaign registration.

• Submit opt-in evidence that matches the registered brand. Ensure the company name, logo, and branding in your opt-in materials exactly match the brand registered for this campaign.
• Verify the brand registration to confirm which company name is associated with this campaign, and provide corresponding opt-in materials.
• Update your opt-in flow if your brand name has changed, so that the current company name is displayed to consumers.
• Create a separate campaign if the opt-in evidence is for a legitimately different brand that needs its own campaign registration.
• Contact support if you believe this rejection is incorrect: Twilio Support.

• A2P 10DLC Registration Guide
• Campaign Registration Best Practices