30940: Campaign rejected: Cannabis, CBD, or illegal substance content detected

Your A2P 10DLC campaign was rejected because it contains content related to cannabis, CBD, marijuana, or other illegal substances. Under carrier policies and CTIA guidelines, A2P messaging campaigns that promote, advertise, or facilitate the sale of cannabis, CBD products, marijuana, or controlled substances are prohibited regardless of state-level legality. These restrictions reflect federal law classifications and carrier acceptable use policies.

• Cannabis or marijuana promotion: The campaign description, sample messages, or website promotes the sale or delivery of cannabis or marijuana products.
• CBD product marketing: The campaign involves marketing or advertising CBD oils, edibles, or other CBD-derived products via SMS/MMS messaging.
• Illegal substance references: The campaign content references controlled or illegal substances, including synthetic drugs or drug paraphernalia.
• Dispensary or delivery service messaging: The campaign is associated with a cannabis dispensary, delivery service, or related business that facilitates substance transactions.

• The rejected campaign is not eligible for resubmission. A2P 10DLC campaigns involving cannabis, CBD, marijuana, or illegal substance content are prohibited under carrier guidelines.
• Review the CTIA Short Code Monitoring Handbook and carrier acceptable use policies for the full list of prohibited content categories before registering future campaigns.
• Consider alternative communication channels that may support your business use case outside of A2P 10DLC messaging.
• If you believe this rejection was made in error, contact support.

• A2P 10DLC Registration Guide
• Campaign Registration Best Practices