30952: Campaign rejected: Non-federally compliant use case detected

Your A2P 10DLC campaign was rejected because the described use case does not comply with federal regulations. Carrier policies require that all A2P messaging campaigns operate within the bounds of applicable federal laws and regulations. Your campaign was identified as involving a use case that violates or cannot be reconciled with federal regulatory requirements, making it ineligible for A2P 10DLC messaging.

• Federally prohibited activity: The campaign involves messaging for a use case that is prohibited under federal law, even if it may be permitted at the state or local level.
• Regulatory non-compliance: The campaign use case conflicts with specific federal regulations governing the industry or activity described in the campaign registration.
• Unverifiable compliance claims: The campaign claims compliance with federal regulations but the registration materials do not provide sufficient evidence to verify this claim.

• The rejected campaign is not eligible for resubmission. A2P 10DLC campaigns involving use cases that do not comply with federal regulations are prohibited under carrier guidelines.
• Review all applicable federal regulations for your industry and messaging use case to understand why the campaign was classified as non-compliant.
• Consult with legal counsel familiar with telecommunications and messaging regulations to evaluate whether your use case can be restructured to meet federal compliance requirements.
• If you believe this rejection was made in error, contact support.

• A2P 10DLC Registration Guide
• Campaign Registration Best Practices