30972: Campaign rejected: Contact must be an authorized business representative

Your A2P 10DLC campaign was rejected because the listed contact person could not be verified as an authorized representative of the registered business. The Campaign Registry (TCR) and carriers require that the individual associated with a campaign registration be an authorized representative who can act on behalf of the business. This verification helps prevent unauthorized parties from registering campaigns under a business they do not represent.

• Contact not associated with the business: The contact person listed in the registration cannot be verified as an employee or authorized agent of the registered business.
• Mismatched contact information: The contact name, email, or phone number does not align with publicly available business records or the company's official domain.
• Third-party registration without authorization: A third party submitted the registration without proper documentation showing they are authorized to act on behalf of the business.

• Use an authorized representative: Update the campaign registration with the name and contact details of someone who is a verified employee or officer of the business.
• Ensure email matches business domain: The contact email should use the company's official domain and match the individual listed.
• Provide authorization documentation: If a third party is registering on behalf of the business, include a letter of authorization or similar documentation.
• Verify business records: Ensure the contact information is consistent with what is on file in public business registries and your company website.
• Once corrected, resubmit your campaign for review.
• If you need assistance, contact support.

• A2P 10DLC Registration Guide
• Campaign Registration Best Practices