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32223: There is no username in the SIP URI when calling a SIP registered endpoint


ERROR: 32223

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VOICE
ERROR

Twilio only routes a call to a registered SIP endpoint when you use the endpoint's full Address of Record, such as username@yourdomain.sip.twilio.com. Calling the SIP Domain by itself, such as yourdomain.sip.twilio.com, is not supported for this call flow.

Possible causes

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  • You attempted to call a registered SIP endpoint without the username portion of the SIP URI.
  • You used the SIP Domain by itself instead of the full registered endpoint AOR, such as username@yourdomain.sip.twilio.com.
  • You attempted to place a SIP call from Twilio to a Twilio SIP Domain instead of to a registered SIP endpoint. Twilio does not allow SIP calls between Twilio SIP Domains.
  • Update the destination SIP URI to include the registered endpoint username, such as username@yourdomain.sip.twilio.com.
  • Verify that the username matches the credential configured for SIP Registration on that SIP Domain.
  • If you are placing the call with the REST API or with <Dial><Sip>, pass the full SIP URI for the registered endpoint instead of the bare domain.

Additional resources

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