32601: Virtual Agent: Provider Error

This error occurs when the provider rejects the <VirtualAgent> connector configuration for your call. Review the connector settings and any runtime overrides passed with <Config>. If the session fails with 32601, inspect VirtualAgentProviderError in the request to your action URL or review the Debugger entry in Console for the provider-specific failure details.

• The Virtual Agent connector contains invalid provider properties.
• The connector was configured with an incorrect Project ID, Conversation Profile ID, or language value.
• A <Config> override uses an invalid name or value.
• A <Config> override includes a setting that the connector or provider does not support.
• The provider rejected an overridden value such as language, voiceName, welcomeIntent, voiceModel, speechModel, or speechModelVariant.

• Review the Virtual Agent connector configuration and correct any invalid provider settings.
• Verify the Project ID, Conversation Profile ID, and language configured for your Dialogflow CX integration.
• Review every <Config> element in your TwiML and make sure each name and value pair is valid and supported.
• If you override connector settings at runtime, only use supported configuration names and valid values.
• Review VirtualAgentProviderError in the request to your action URL to identify the exact provider-side validation error.
• Review the Debugger entry in Console for additional details about the rejected configuration.
• If you use Studio, review the Connect Virtual Agent widget configuration and make sure the connector settings and configuration overrides match the provider requirements.

• Virtual Agent with Dialogflow CX
• Dialogflow CX Onboarding Guide
• Connect Virtual Agent widget