32602: Virtual Agent: Invalid Connector

This error occurs when the connector referenced by <VirtualAgent> is not valid for the call. The connectorName attribute is required, and its value must match the connector's Unique Name from your Dialogflow CX connector configuration.

• The value passed in connectorName does not match an existing Dialogflow CX connector.
• The referenced connector exists, but it is not a valid <VirtualAgent> connector.
• Your TwiML does not include the required connectorName attribute on <VirtualAgent>.

• Verify that you completed the Dialogflow CX one-click integration so Twilio created a Dialogflow CX Connector for your agent.
• Review your Dialogflow connectors in Twilio Console, then copy the connector's Unique Name into the <VirtualAgent> connectorName attribute.
• Make sure your call flow uses <Connect><VirtualAgent> and that the TwiML you return includes connectorName on <VirtualAgent>.

• TwiML Voice: <VirtualAgent> with Dialogflow CX
• Dialogflow CX Onboarding Guide
• Virtual Agent overview