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32605: Virtual Agent: PCI Error

ERROR: 32605

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VOICE
ERROR

Description

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A 32605 Error is an indication that the <VirtualAgent> TwiML contains an invalid or insecure URL in the statusCallback attribute when PCI mode is enabled on your account

Possible Causes

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  • <VirtualAgent> statusCallback attribute contains an invalid URL
  • <VirtualAgent> statusCallback attribute does not specify scheme https

Possible Solutions

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  • Ensure that the <VirtualAgent> TwiML statusCallback attribute contains a valid URL format with scheme https